*Holiday Delivery*
While there is no guarantee for delivery by or on a particular day, please note the cutoffs provided by our carriers to have a high likelihood to be delivered before Christmas.
*Orders placed by 11:30am PST will be processed the same business day
*Orders placed after 11:30am PST will be processed the next business day.
**All orders are processed Monday - Friday**
*Cutoff date includes processing time, carrier transit, and delivery
International shipments
Shipping Policy
We have multiple fulfillment locations that ship to the US and internationally! All orders are processed Monday - Friday within 2 business days.
Enjoy FREE ground shipping on *all* Domestic orders and FREE International economy shipping for orders over $75.00!
Domestic Shipping Rates & Timing
Free ground shipping will be automatically applied at checkout. Delivery times and rates will be calculated and displayed for faster shipping options including *2-Day Express Delivery across the US.
*Due to carrier limitations, the following cannot be delivered within 2 business days from when the order is fulfilled.
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Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes
Transit Times
Standard Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
2 Day Shipping: 1-2 business days
Overnight Shipping: Next business day(deliveries for overnight services are limited to Monday - Friday.)
International Delivery
Transit Times
Standard delivery: 3-14 business days
Expedited delivery: 1-6 business days
Order Status
When your order has shipped, we will notify you via email and/or text with the tracking number. You can go to Track My Order to check the status of your order at any time.
Lost, Stolen, or Damaged Orders
We will gladly replace any unopened, unused product if it was a result of our error (received wrong item), and/or if the product has been damaged or tampered with during transit.
*Quality Assurance*
Our Quality Assurance team takes the extra effort to ensure that all products are safely sealed prior to shipment.
If you have any questions about your order, please contact our dedicated customer care team via live chat or send an email to customerservice@lavroseskincare.com. If you have reached us after business hours, we will reply to your inquiry within 24 hours.
Return Policy
You may return new, unopened items within 30 days of delivery for a full refund or store credit. Paypal shoppers can enjoy free return shipping with Happy Returns! Start your return here.
All other shoppers can visit our return portal to start your return.
You should expect to receive your refund within 3-5 business days once your return has been processed by our warehouse. If you need help with your order or have a question, reach out to your Customer Care Team via live chat or use the contact form. Include your order number with your inquiry and we will respond with 24 hours.