Shipping Policy

We have multiple fulfillment locations that ship to the US and internationally! Orders placed Monday - Friday before 11:00am PST are shipped same day. Orders placed Saturday & Saturday are shipped on the next business day. Please allow 24 hours to process your order.

 

Enjoy FREE ground shipping on *all* Domestic orders and FREE International economy shipping for orders over $75.00!

 

Domestic Shipping Rates & Timing

Free ground shipping will be automatically applied at checkout. Delivery times and rates will be calculated and displayed for faster shipping options including *2-Day Express Delivery across the US.

 

*Due to carrier limitations, the following cannot be delivered within 2 business days from when the order is fulfilled. 

• Orders shipping to Alaska, Hawaii, Puerto Rico, military addresses, and PO boxes

 

Delivery Transit Times

Standard Shipping: 3-7 business days

Expedited Shipping: 2-3 business days

2 Day Shipping: 1-2 business days

Overnight Shipping: Next business day (deliveries for overnight services are limited to Monday - Friday.)

 

International Delivery

Standard delivery: 4-7 business days

Expedited delivery: 2-4 business days 

 

Order Status

When your order has shipped, we will notify you via email and/or text with the tracking number. You can go to Track My Order to check the status of your order at any time. 

 

Lost, Stolen, or Damaged Orders

We will gladly replace any unopened, unused product if it was a result of our error (received wrong item), and/or if the product has been damaged or tampered with during transit. 

 

*Quality Assurance*

Our Quality Assurance team takes the extra effort to ensure that all products are safely sealed prior to shipment.  

 

If you have any questions about your order, please contact our dedicated customer care team via live chat or send an email to customerservice@lavroseskincare.com.  If you have reached us after business hours, we will reply to your inquiry within 24 hours.

 

Return Policy

You may return new, unopened items within 30 days of delivery for a full refund or store credit. Paypal shoppers can enjoy free return shipping with Happy Returns! Start your return here.

All other shoppers can visit our return portal to start your return.

You should expect to receive your refund within 3-5 business days once your return has been processed by our warehouse. If you need help with your order or have a question, reach out to our Customer Care Team via live chat, email customerservice@lavroseskincare.com, or use the contact form. Include your order number with your inquiry and we will respond with 24 hours.